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Quality Management DIN EN ISO 9001:2008
Our organisation is oriented towards fulfilling the expectations of our customers. Clear targets and standards determine our actions.
So as to achieve our goals surely and efficiently we strive to ensure that all internal and external offices which participate in the processes and performances of our company collaborate at all levels.
Through intense qualification, communication and information we wish to make it possible for all offices in our company, concerned with fulfilment of performance, to comply with all requirements made of them.
Targets and demands guiding our actions
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| Our Customers | with their requirements and expectations decide on the quality of our products and services. By our expertise in all areas and consequent adherence to promises made, we wish to continually increase customer satisfaction. Through our efficiency we will actively participate in the success of our customers. | |
| Our Staff | are our most important resource. A suitable qualification, well-defined responsibilities and clear targets form the basis of our efficient organisation. A pleasant workplace environment, sufficient information and secure employment ensure the motivation and satisfaction of our employees. | |
| Our Suppliers | represent a considerable factor in ensuring the quality of our products and services. Within the framework of a trustworthy co-operation we wish to communicate the requirements and expectations of our customers. Together we want to increase the advantages of our services for our customers. | |
| Our Products | are what we wish to use to further enhance our image. Through high-quality plants and fans and by means of innovative solutions we wish to increase our technological lead, to develop attractive spheres of business and to open up international markets. | |
| Our Quality | is defined as the "fulfilment of demands". Such demands are made of every individual in our company, both by internal and external customers. Our motto must be never to consciously accept mistakes or their cause. The avoidance of mistakes comes before remedying faults. The constant improvement of our products and processes is a task which must be continually addressed by our staff and management. | |
| Our Organisation | provides the conditions for an efficient partnership with customers and suppliers. Defined processes and documented procedures form a fixed framework for the supply of our services. We wish, however, to retain a certain flexibility so as to be able to react both to our customers' demands dynamically and quickly and to changes on the market. | |
| Our Efficiency | will ensure the future of our company. We do not want to be the cheapest on the market, but to offer in a fair comparison the best prices with regard to the relationship between costs and benefit. Profitable company results ensure its existence and workplaces. | |
| Our Environment | One of our main priorities is to protect the environment and to ensure that our industrial processes have as little negative environmental impact as possible. Compliance with all legal requirements is a matter of course. Raw materials and energy are sparingly and efficiently used. Our motto with regard to residual materials and waste is reuse before recycling before disposal. Our production procedures and products have been shaped with this in mind. | |
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